Yes, we provide multilingual support depending on your region.

Our support team is available Monday–Friday, 9 AM–6 PM (local time). For urgent issues, live chat is recommended.

can reach us via email at help@xoobay.com, through our AI customer service, or by phone

All unused reward points will be forfeited once the account is deleted.

Please contact customer service at email help@xoobay to request permanent account deletion or you can delete it by yourself in settings .

Each email address can only be linked to one account.

Samples are not available for individual purchases, but promotions may include free trial-size items.

No, we do not support animal testing.

Many of our items are eco-certified. Please check the product description for details.

Duplicate charges are usually temporary holds. If it doesn’t disappear within 3–5 business days, contact us with proof at email help@xoobay.

Yes, refunds will be credited back to the original gift card or store credit.

For defective or incorrect items, yes. For other returns, the customer may need to cover shipping.

Items should be returned in original condition with packaging and tags. Please contact us if you no longer have the packaging.

Some items can be shipped to P.O. Boxes, but larger items may require a street address.

Tracking updates may be delayed due to carrier processing. If there’s no update for 7 business days, contact us at email help@xoobay.

Our system automatically selects the most efficient courier for your area. At checkout, you may see available options.

Please check your email spam/junk folders and ensure your phone/email is correct. If still not received, contact support at email help@xoobay.

Try clearing your browser cache, updating the app, or switching devices. If the problem persists, contact us at email help@xoobay.

Only one promo code can be applied per order unless otherwise stated.

Yes, our membership program offers exclusive discounts, early access, and reward points.