Question 1

Do you provide after-sales technical support?

Accepted Answer

We provide one-stop technical guidance, usage suggestion and after-sales follow-up service.

Question 2

Where is your company located?

Accepted Answer

Our company is located on the 2nd floor, Building 4, Jinqiao Modern Industrial Service Park, No. 27 Xinqiao Road, Pudong New Area, Shanghai, China. We welcome global customers to visit our factory and negotiate cooperation.

Question 3

How to start a cooperation with your company?

Accepted Answer

The cooperation process is simple: 1. Customer consults product details and puts forward needs; 2. We provide sample, quotation and customization plan; 3. Both parties confirm the order and sign the contract; 4. We arrange production and delivery; 5. After-sales follow-up and long-term cooperation.

Question 4

Do you provide sample service?

Accepted Answer

Yes, we provide free samples (1-2 rolls) for customers to test, and customers only need to bear the shipping cost. For large-scale cooperation customers, we can bear the sample shipping cost.

Question 5

What if the product has quality problems after delivery?

Accepted Answer

If the product has quality problems (non-human damage) within the warranty period, we will confirm the problem through test reports and photos, and provide solutions such as replacement, repair or compensation according to the actual situation.

Question 6

What is the service life of your PPS/PAEK films?

Accepted Answer

Under normal working conditions (compliant with product usage specifications), the service life of PPS film is 5-8 years, and PAEK film can reach 8-12 years. The specific service life depends on the application scenario and working environment (such as temperature, corrosion intensity).

Question 7

Does your company have professional R&D team?

Accepted Answer

We have a professional material research and development team with rich industry experience, continuously upgrading new product formulas.

Question 8

What is your core competitive advantage?

Accepted Answer

We master independent core film forming technology, break overseas technical barriers, and realize stable mass production of PPS and PAEK series films.

Question 9

When was Harsom Advanced Materials established?

Accepted Answer

Founded in 2013, we are a professional high-tech enterprise focusing on high-performance composite film R&D and production.

Question 10

What payment terms do you accept?

Accepted Answer

We support multiple international payment methods to facilitate cross-border trade cooperation.

Question 11

Can we apply for regional exclusive agency?

Accepted Answer

We sincerely recruit global regional distributors, providing price advantage, material support and market promotion support.

Question 12

Do you accept OEM and ODM cooperation?

Accepted Answer

Yes, we support private label customization, formula adjustment and joint project development.

Question 13

What are the main applications of PPS film?

Accepted Answer

PPS film is widely used in new energy vehicles, electronic insulation, flexible circuit boards, industrial adhesive tapes, motors and transformer insulation fields. It owns excellent high temperature resistance and electrical insulation performance.

Question 14

What is your minimum order quantity?

Accepted Answer

We support flexible MOQ, welcome sample order and small batch trial order.

Question 15

What shipping methods do you support?

Accepted Answer

We support sea freight, air freight, international express and other global delivery solutions.

Question 16

How long is the regular production cycle?

Accepted Answer

Standard stock goods take 3-7 working days; customized products take 12-25 working days according to order quantity.

Question 17

Does the product support long-term stability use?

Accepted Answer

Our high-performance thermoplastic films have stable chemical property, anti-aging and long service life.

Question 18

Can you provide official TDS and inspection documents?

Accepted Answer

Sure, we can provide complete technical data sheets and qualification certificates for customer project review.

Question 19

How to guarantee stable product quality?

Accepted Answer

We adopt full-process raw material inspection, online precision testing and finished product sampling inspection to keep uniform film performance.

Question 20

What official certifications does your company have?

Accepted Answer

We have ISO9001 quality management system certification, UL certification and complete third-party physical and chemical test reports.

Question 21

Are your films environmentally friendly?

Accepted Answer

All products conform to RoHS environmental standards, non-toxic and pollution-free, suitable for export global markets.

Question 22

Can you customize film size and thickness?

Accepted Answer

Yes, we support customized width, length, thickness and surface treatment to meet diverse industrial usage demands.

Question 23

What is the difference between PAEK film and PPS film?

Accepted Answer

PAEK film has higher temperature resistance, stronger mechanical toughness, better hydrolysis resistance and radiation resistance, suitable for aerospace, medical treatment and high-end semiconductor industries.

Question 24

What is the heat resistance grade of PPS film?

Accepted Answer

Its continuous working temperature reaches 220°C, instant heat resistance can reach 260°C, with UL94 V-0 flame retardant property and ultra-low water absorption rate.

All FAQs

XOO Wallet