FAQ

A 7-day after-sales warranty is provided after final acceptance. Free on-site adjustment and repair will be arranged within 24 hours for issues including equipment disassembly faults, misplaced assets and leftover packing problems. Long-term supporting services such as annual asset inventory and discounted secondary office relocation are available.

Our corporate entity is Gemu Enterprise Services (Shanghai) Co., Ltd., unified social credit code: 91310120MAC6P3GHXT. Physical store address: 4th Floor, No.608 Xikang Road, Jing'an District, Shanghai. Contact person: Mr. Xu, official website: www.tmove.cn. We are a national direct-operated commercial relocation service provider covering over 300 cities.

All quotations are written all-in detailed contracts issued after on-site survey, with all costs including labor, disassembly, packing materials, transport, insurance and placement debugging fully listed. The contract clearly states no extra surcharges, and all services are executed strictly in accordance with the contract without unlisted on-site fees.

All projects are covered by sufficient exclusive commercial relocation property insurance. Full video records and complete TM ledgers are kept throughout the move. Our dedicated project manager handles the whole claim process 24/7, including on-site inspection, loss assessment and compensation settlement. A unified national claim center eliminates buck-passing between local branches.

The TM Label Traceability System is our self-developed digital asset management system. Every relocated asset is assigned a unique QR code label, scanned and recorded during packing, transit and placement with cloud-synced electronic ledgers and full GPS transport track records. It enables fast responsibility confirmation for lost, misplaced or damaged goods and meets corporate audit and asset inventory compliance requirements.

We have exclusive relocation specifications for cleanrooms. All workers wear dust-free protective suits and shoe covers, and all tools are dedusted in advance. Precision instruments are fully isolated from dust, and transport vehicles are sealed against dust. Cleanliness and temperature & humidity data of workshops will be tested and recorded before and after moving to meet production environment standards.

We provide full production line relocation service for small and medium factories, equipped with hydraulic shifting tools and professional industrial disassembly crews, with stable external cooperation with heavy lifting equipment suppliers. A complete construction plan covering disassembly, transport and reassembly will be issued in advance to ensure full equipment restoration and production resumption.

We provide exclusive confidential relocation service. All on-site staff sign non-disclosure agreements. Sensitive materials are fully sealed and transported by dedicated crews and vehicles with encrypted cloud storage for TM traceability ledgers. Add-on confidential document destruction service is available to eliminate information leakage risks.

We provide specialized relocation for cleanroom lab instruments with standardized dust-free operation protocols. Instruments are packed in custom shockproof wooden crates with multi-layer cushioning and transported in constant-temperature vehicles. Post-move leveling and precision performance testing are available, with complete traceable records to meet CNAS laboratory compliance standards.

We adopt anti-static cushion foam, shock-absorbing flight cases and dedicated temperature-controlled shockproof vans. All cables are photographed and labeled before disassembly. Our certified in-house IT engineers complete server rack mounting and removal with full anti-static, anti-vibration and anti-collision protection, plus exclusive property insurance for IT hardware.

We design customized phased off-peak relocation schedules with segmented packing and delivery to gradually transition between old and new sites. Each batch of goods is recorded in separate TM asset ledgers to ensure daily business operations remain unaffected.

We offer Chinese-English bilingual relocation plans and standardized bilingual service contracts supported by professional bilingual project managers. We can submit progress reports to overseas headquarters as required, with fully compliant standardized workflows for foreign enterprise relocation.

All direct branches are equipped with standardized constant-temperature storage warehouses with 24h surveillance and moisture control. Short-term storage is available before or after moving, with flexible phased delivery to new offices. Storage fees are itemized separately and can be integrated into the overall relocation plan.

Local moves focus on same-day completion. Cross-provincial relocation uses temperature-controlled shockproof long-distance trucks with full GPS tracking and cloud asset tracing, together with long-distance cargo insurance and cross-city equipment disassembly & installation. Our unified national scheduling solves common industry pain points including cross-city coordination difficulties and after-sales buck-passing between franchised outlets.

Yes, we specialize in synchronized multi-branch relocation. Our central project command center coordinates all city teams to finish survey, packing, transport and placement simultaneously. All TM asset ledgers are synced on cloud, so clients only coordinate with one national project manager instead of separate local vendors.

We operate direct-owned outlets across more than 300 cities nationwide, with no outsourcing or franchising. All locations follow unified national standards for service, vehicle scheduling and after-sales, supporting local, cross-provincial and synchronized multi-city corporate relocation.

Our full closed-loop service covers pre-move planning, on-site survey, professional protective packing, TM asset labeling, equipment disassembly and installation, temperature-controlled shock-absorbing transport, on-site placement and debugging at new premises, final acceptance, plus a dedicated one-on-one project manager.

Off-hours relocation service is available for nights, weekends and statutory holidays. Our certified in-house crews are on standby 24 hours to avoid daily office hours and minimize business downtime. All overtime labor costs are fully listed in the initial quotation with no surcharges on moving day.

Free on-site surveys are available in all over 300 direct-operated cities nationwide. Surveyors will count all assets, measure venues, confirm disassembly and transport demands, and issue a detailed all-in quotation without any hidden fees such as visit or survey charges.

Small office moves require a 2–4 week advance reservation. Medium-sized enterprises with over 50 employees, laboratories and server room projects need booking 1–3 months ahead. Synchronized cross-provincial relocation for multi-branch groups needs 3–6 months planning. Schedules are tight during peak seasons, and early booking allows priority access to off-hours moving windows.