Frequently Asked Questions FAQ

XOOBAY is a global B2B2C marketplace where suppliers sell to wholesale and retail buyers worldwide. Buyers can search in natural language or by image, compare suppliers, send inquiries and receive quotations, and order with wholesale pricing; suppliers get a marketplace store and can also run their own store website. The site is available in ten languages, and its product pages are structured so that search engines and AI assistants can understand and cite them (GEO).

XOOBAY carries forward two decades of cross-border B2B trade experience from BusyTrade and builds on it with AI search, multilingual store pages and store websites. Merchants who had a store on the previous XOOBAY seller backend can claim it when they open the store page in the Member Center.

XOOBAY is headquartered at Room 1209, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. XOOBAY was incubated by Hong Kong Science and Technology Parks (HKSTP) and is part of the XOOCITY AI ecosystem. For business enquiries, orders or support, email [email protected] or use Contact support on the website.

XOOBAY combines B2B and retail buying in one place: the same product page offers wholesale price tiers, minimum order quantities, samples, inquiries and quotations as well as direct checkout. Each supplier gets a marketplace store and can also run its own branded store website with its own domain and payment methods. Sellers pay an annual store-level fee plus a commission of 8–15% on orders paid through XOOBAY, and no commission on payments they collect on their own store website. Content is published in ten languages and structured for AI search (GEO).

No. XOO Wallet is simply your XOOBAY account for signing in, for buyers and sellers alike. Buyers can pay by credit card or from a bank account (USDT is just one of the options), and sellers can withdraw to a bank account. You don't need to hold or use cryptocurrency to buy or sell on XOOBAY.

XOOBAY serves suppliers (manufacturers, brand owners and wholesalers) that want to reach buyers in other countries, and buyers ranging from businesses purchasing in bulk to individual shoppers. Buyers can place small orders, buy samples or request quotations for larger volumes, all from the same product pages.

Buyers: sign in with XOO Wallet (or browse and add to your cart as a guest first), find products by search, category or the AI Assistant, and check out. Sellers: sign in with XOO Wallet, open a store, upload your verification documents for review and start publishing products. The Shopping Guide and the Merchant Guide cover the details.