Frequently Asked Questions FAQ

On the XOOBAY marketplace you sign in with XOO Wallet; there is no separate email-and-password registration. Click Sign in (or go to checkout) and sign in to, or create, your XOO Wallet in the pop-up window; the same sign-in is used on store pages and in the Seller Center. Store websites (a store's own site with its own web address) have their own sign-in: an email verification code, plus any social logins that store has set up. See the XOO Wallet guide.

No. On XOOBAY your XOO Wallet works as your member account for sign-in and identity. You pay with the payment methods listed at checkout; you do not need to hold or use cryptocurrency.

Yes. Items you add as a guest are kept in this browser’s cart for 90 days and are merged into your account cart automatically after you sign in. Placing an order and paying require sign-in.

Ten: English, Simplified Chinese, Traditional Chinese, Spanish, Arabic, Portuguese, Russian, Japanese, Korean and Swedish. Switch languages in the header; the URLs differ only by the language prefix. If some product or store content isn't available in your language yet, it is shown in English. Each store website offers the languages that store has turned on.

The search box accepts keywords as well as plain descriptions such as "lightweight folding chair for camping", and understands what you mean. Click the camera icon in the search box to upload or take a photo and find similar products. Results can be filtered by price, supplier and attributes. You can also ask the AI Assistant (bottom right) to find products for you.

Product names, images, prices, stock and descriptions are provided and maintained by the supplier. For some products, highlights and Q&A are compiled by AI from the supplier’s information and are labelled as such. Price and stock reflect the live data on the page; please confirm details with the supplier.

Choose the option and quantity on the product page and click Buy Now, or add it to the cart and check out from there. At checkout, enter or select a shipping address, review the amount, submit the order and pay. Track progress under Member Center → My Orders.

Products that show a wholesale pricing table are discounted automatically by quantity, with up to three tiers: 10% off for 5+ pieces, 15% off for 10+ and 20% off for 20+; each product's table shows which tiers apply. The discount is calculated automatically at checkout and can be combined with your member-level discount, but it does not apply to flash-sale, sample or quoted prices. For larger volumes or a special price, send the supplier a B2B Inquiry and ask for a quotation.

Some products offer samples: if the product page shows Buy a sample, you can order a small quantity at the sample price, up to the per-buyer limit shown. A product with a minimum order quantity can't be ordered below it; the MOQ is shown on the product page, and the cart won't go below it. Wholesale discounts don't apply to sample orders. For samples of other products, ask the supplier through a B2B Inquiry.

Send the supplier a B2B Inquiry from the product or store page with the quantity, target price, destination and timeline. The supplier can reply with a quotation for a specific product: unit price, minimum quantity, up to five price tiers, shipping and validity. If you sent the inquiry while signed in, the quotation appears under Member Center → My inquiries; choose a quantity and click Order at this price to check out. If you can't find a suitable supplier, you can also send your request to XOOBAY's sourcing team on the Inquiry page.

Click B2B Inquiry on a product page (or Inquiry on a store page) and describe what you need — quantity, target price, samples, customisation and so on. The inquiry goes straight to that supplier and the reply is sent to your email. If you send it while signed in, the conversation and any quotations are also kept under Member Center → My inquiries, where you can reply. Some stores also offer AI support on their pages that answers from the store's own information.

Products are priced and charged in US dollars (USD). You can switch the display currency in the header; converted amounts are for reference only, and your order and payment use the USD amount shown at checkout.

On the XOOBAY marketplace you can pay by credit card (such as Visa and Mastercard), from a bank account or in USDT; Alipay is not supported. The methods available for your order are shown at checkout, and orders are charged in US dollars. Card and bank details are entered on the payment provider's page, not on XOOBAY. Store websites use the payment methods each store has set up (for example card, PayPal or bank transfer). After payment the order moves to Pending Shipment.

Claim coupons on product and store pages (sign-in required); they're kept under Member Center → My coupons. At marketplace checkout you can use one store coupon per store plus one XOOBAY platform coupon per order, as long as you meet the minimum spend and the products are within the coupon's scope (selected products, categories or stores), as shown on each coupon. On store websites only that store's own coupons can be used. Coupons used on an order that is cancelled or closed before payment are returned to your account.

Shopping points are earned on the XOOBAY marketplace when an order is completed (based on the amount you paid) and, where offered, for posting a product review. At marketplace checkout you can use them to pay part of an order, up to the limit shown. Your balance, history, expiry dates and the current rules are under Member Center → My Points. Shopping points can't be withdrawn as cash or transferred and can't be used on store websites. If an order is refunded, the points it earned are deducted in proportion; points used on an order that is cancelled before payment are returned.

When you submit an order, the stock is reserved for you. The payment window at checkout is one hour; you may get one reminder email, and an order that is still unpaid shortly after the window ends is closed automatically and the stock is released. Coupons and shopping points used on it are returned. You can also cancel an unpaid order yourself under My Orders.

Unpaid: the order is submitted but not yet paid. Pending Shipment: paid, waiting for the supplier to ship. Pending Receipt: shipped by the supplier. Completed: you have confirmed receipt. Closed: the order was cancelled.

An unpaid order can be cancelled under My Orders with Cancel Order, and unpaid orders are also closed automatically after the payment time limit. A paid order can't be cancelled directly: if it hasn't shipped yet, open the order details, click Request refund / return and choose Refund only. The seller has 3 days to respond; otherwise XOOBAY reviews the request.

Shipping is set by each supplier. Some products have a fixed shipping fee; others use the supplier's shipping template, which charges by weight or by quantity and by destination country, and may offer free shipping above an order amount. Choose your country under "Ship to" in the header to see the estimated shipping on product pages and in the cart; the final amount is calculated at checkout from the country of your shipping address. Items from the same store that use the same template are charged together.

Yes, you can place an order to any country. Choose your country under "Ship to" in the header to see estimated shipping and taxes, and make sure your shipping address includes the country; addresses in South Korea also need a personal customs clearance number. Each supplier decides whether it can ship to your destination: if it can't, it declines the order and you get a full refund. For a specific destination or delivery date, ask the supplier through a B2B Inquiry before ordering.