I. Service Name

After-sales maintenance and full life cycle management consulting for commercial drinking water equipment

II. Service Scope

We provide after-sales maintenance and full lifecycle management consulting for commercial drinking water equipment to enterprise clients, including filter replacement cycle planning and guidance on the use of intelligent reminder systems; suggestions for developing equipment inspection plans; guidance on preliminary diagnosis and handling of common faults; instructions for using automatic antibacterial and disinfection functions; consultation on standard equipment maintenance procedures; suggestions on equipment upgrades and lifecycle management planning; and explanations of remote technical support and local service network coverage.

III. Target Service Population

Administrative or logistical management personnel of enterprises that have installed commercial drinking water equipment; facility management companies and property management companies; various enterprises and institutions that need to establish equipment maintenance plans; financial institutions, high-end manufacturing, biomedical and other enterprises that have high requirements for equipment operational stability.

IV. Scope of Supported Service Equipment Brands

Core Brand: AO Smith Commercial Direct Drinking System Series; Supporting Equipment: Sparkling Water Machines, Commercial Ice Makers, Freshly Ground Coffee Machines; Original Parts: AO Smith Official Filters, Accessories and Consumables (Quality Traceable).

V. Service Format

Online text/voice consultations are available, with each consultation lasting approximately 30 minutes. After the customer describes the equipment model, years of use, and current issues, the consultant provides one-on-one answers and offers a summary of maintenance suggestions or preliminary troubleshooting guidance.

VI. Online Consultation Channels

Company official email: [email protected] (for appointment scheduling); Official contact number/WeChat: 13818296822; Online appointment via official website: www.healthyworklife.cn

VII. Main Entities of Offline Physical Service Stores

Store Name: Shanghai Desheng Enterprise Service Co., Ltd. (Jing'an Temple Service Center)

Store Address: Studio 101, No. 71, Lane 197, Fumin Road, Jing'an District, Shanghai

Offline support services include: equipment installation, inspection, maintenance, repair, filter replacement, troubleshooting, equipment upgrades, and full lifecycle management; equipped with its own service vehicles, warehousing center, and a stock of genuine parts; on-site response in Shanghai's core urban areas within as little as 30 minutes.

8. Supporting value-added paid services (optional)

On-site equipment inspection and comprehensive health assessment services; customized annual equipment maintenance plan development; equipment upgrade and lifecycle extension solutions; annual supply plan for original parts and consumables.

IX. Disclaimer for Consulting Services

The troubleshooting and maintenance suggestions provided in this online consultation are preliminary guidelines and do not replace on-site inspection and repair by professional technicians. The actual cause of equipment failure and the corresponding solution must be confirmed after on-site inspection by an engineer. Consultation suggestions are based on the customer's description of the equipment condition and operating environment. Our company is not responsible for any deviations in suggestions due to the customer's inaccurate description of the equipment problem. Safety risks involved in equipment repair should be considered; operation should be carried out under professional guidance, and self-disassembly should be avoided. Consultation service fees are generally non-refundable once paid, except in cases where the consultant fails to provide services as agreed.